Shipping Details

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After your order is verified, you can expect to receive your order within the following time frame:

• In Metro areas: 1 – 6 working days (except Weekends and public holidays)
• In Non-Metro areas: 3 – 10 working days (except Weekends and public holidays)

 

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, Can SSPOS speed up the delivery?

Unfortunately we are unable to speed up the delivery. Please refer to the promised delivery date provided when your order was confirmed.

Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner’s delivery schedule in your location.

Why do I receive my order in separate deliveries?

Products may be shipped from various facilities and therefore deliveries may perform at different times.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

Does SSPOS offer international shipments?

International shipment is not available at SSPOS at the moment.

Can SSPOS deliver the package to my office?

SSPOS will deliver your order following the address you provide during checkout, whether it is your house address or office address.